How Invictus Fire & Security Handles Your Information

Invictus Fire & Security Ltd is the data controller for the personal information described in this privacy policy. Our company number is 17078113. We operate from Quality House, Reedlands Road, Workington, CA14 3YF. Our registered office is International House, 6 South Molton Street, London, United Kingdom, W1K 5QF.

We provide fire safety and security services across Cumbria and the North West, including fire alarm services, emergency lighting, fire extinguishers, security systems, and fire risk assessments.

The information we collect depends on how you interact with us. This may include names, business names, site addresses, postal addresses, email addresses, phone numbers, enquiry details, quote information, service requirements, access notes, appointment records, and correspondence.

For customers using our portal, we may process customer site records, planned preventative maintenance schedules, job records, engineer notes, digital log book entries, job reports, compliance certificates, signatures, billing notes, invoice references, quote records, and account access information.

We may also collect website and technical information such as IP address, browser type, device type, pages visited, and cookie or analytics information where those tools are enabled.

We only use personal information where we have a lawful basis under UK data protection law. The main lawful bases we rely on are:

• Contract: to provide quotes, planned maintenance, call-outs, job reports, certificates, and portal access requested by customers.
• Legitimate interests: to run and improve our business, respond to enquiries, manage customer relationships, keep service records, and protect our systems.
• Legal obligation: where we need to keep certain records for tax, accounting, safety, regulatory, or legal reasons.
• Consent: where consent is required, such as some optional marketing activity or non-essential cookies.

We do not sell personal information. We may share information with our employees, office team, engineers, trusted subcontractors, IT and cloud service providers, website providers, accounting or bookkeeping providers, insurers, professional advisers, and regulators or law enforcement where required.

Some of our systems may be provided by companies that process data outside the UK. Where this happens, we aim to use suppliers that provide appropriate safeguards for international transfers.

We keep personal information only for as long as reasonably needed for the purpose it was collected. Customer service records, job reports, certificates, quote records, billing records, and digital log book information may be kept while we provide services and for a reasonable period afterwards for legal, compliance, insurance, warranty, and customer support reasons.

Financial and accounting records are normally kept for at least six years. Enquiry records that do not become customer work are usually kept for a shorter period unless there is a clear reason to retain them.

Our website and portal may use essential cookies and similar technologies to keep the site working, support secure login, remember preferences, and protect our services. We may also use analytics or marketing cookies if those tools are enabled and where consent is required.

You can manage cookies through your browser settings. Blocking some cookies may affect how the website or portal works.

We use practical technical and organisational measures to protect personal information, including account-based access controls, role-based portal access, secure cloud services, and limiting access to people who need the information to do their work.

Under UK data protection law, you may have rights to request access to your personal information, ask us to correct it, ask us to erase it, restrict how we use it, object to certain uses, request data portability, or withdraw consent where we rely on consent.

To make a privacy request, contact us at info@invictus247.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.